Mail Order Manager Helpers Case Studies by Professionals specializing in Freestyle Solutions Order Management Systems

Being a MOM Helpers Clients means getting the exact information you need in a simplified and consolidated format that helps you make better decisions.

Sales Commissions are paid based on Salesperson and the ID is frequently changed (in error and on purpose).

Wrote a program to provide exactly the information the client needed on demand.

The MOM Helpers Client custom application was developed to quickly provide the information quickly and easily in just the format they needed.

• MOM Version: M.O.M. ver 9 (SQL Express)
• Stations: 5+ Stations
• Server: SQL Server Express/Server 2008 R2
• Workstations: Mixture
• orders: < 1000 per day
• Industry: Industrial products

Sales Commissions are paid based on Salesperson and the ID is frequently changed (in error and on purpose).

Wrote a program to review orders and force the correct Salesperson's ID onto each order so that Commissions are paid correctly.

The MOM Helpers Client custom application was developed to quickly fix the issues the client was having with their Salesperson Commissions. Their exact quote was: "...your programming is correcting a lot of the mom bugs we seem to have in this stupid new version 9"

Being a MOM Helpers Client means improving system performance, reliability and maximizing uptime.

• MOM Version: M.O.M. ver 5.1 (Enterprise)
• Stations: 5 Stations
• Server: 2008 R2
• Workstations: XP
• orders: > 10,000 needing processing
• Industry: Autoship, Repeat Shipments, Negative Option

Network and workstations utilization is not optimized and little or no attention to basic system maintenance.

Batch Order processing screen was inaccurate after processing and Orders were not advancing stages.

Client thought that Reindex ALL files would solve the problem. The Reindex crashed.

Connect to clients system. Cleaned-up two main workstations configurations. Repaired files. Reindexed specific files.

Offered a minimal maintenance plan to improve system performance and reliability.

The MOM Helpers Cloud was developed specifically for clients that want to run their business and not invest in the hardware, software, and staffing required to maintain the technical infrastructure require for an enterprise application like Dydacomp's | Freestyle Solutions | M.O.M.

Being a MOM Helpers Clients means security and assistance for versions unsupported by Dydacomp

• MOM Version: M.O.M. ver 4.3 (Enterprise)
• Station: 1 Station
• Server: None
• Workstations: Windows 7
• Orders: 20-50 per day
• Industry: B2B, Sales Management, Record Keeping

Workstation functioning fine

Client's primary concerned is that any Windows Update or change he needs to make that might render the system unusable.

MOM Helpers Cloud offers optimized, stable, reliable and secure environment for any version. Using your version of M.O.M. from anywhere on almost any device without the risk of data loss or system obsolescence, is an important reason to make the switch to the MOM Helpers Cloud.

The MOM Helpers Cloud was developed to optimize, secure and stabilize the performance of M.O.M. It is specifically for clients that want to run their business and not invest in the hardware, software, and staffing required to maintain the technical infrastructure require for an enterprise application like Dydacomp's | Freestyle Solutions | M.O.M.

SRx has 30+ employees and processes hundreds of orders a day. In 2008, SRx's executive management determined that the best way to grow was to improve consistency in automated billing. Mail Order Manager does not allow for flexible billing variations and the features included are inherently cumbersome to manage. In the last 2 years, SRx had multiple IT managers that had good technical skills. But, their programming skills varied widely . Most attempts partially solved problems and created data and system stability issues.

Most of the internal IT was no longer available. MOM Helpers facilitated a thorough analysis of the Mail Order Manager set-up and the client's network by interviewing existing management, remotely connecting to their systems. The result was a mutli-national coordination effort to meet specific goals; resolve system stability, increase data confidence and implement billing automation.

With their defined business objective as a guide, MOM Helpers helped SRx realize an execute an automation program to improve billing cycles without staffing or management involvement. Their are reports e-mailed to executive management daily on the status of the automation so that they are comfortable that their 'hands-off' process is reliable - check and balance.

SRx's increase in collection has improved significantly as a result of the processes implemented and additional projects include MOM Helpers.